Some things take longer than a referral.

Navigating through a crisis is rarely one phone call. It's months of small steps, several agencies and a lot of retelling your story.

tndm is shared infrastructure for that work: technology that keeps one plan for each household, follows each referral through, and shows the whole network what's working. The people living it stay in charge.

See how it works

What we believe

People know what they need. Getting it is the hard part.

Every program has its own eligibility rules, its own paperwork and its own waitlist. Juggling them all alone, while everything else keeps happening, is overwhelming.

People don't fall through the cracks because help doesn't exist. They fall through because nobody is holding the whole picture with them.

Coaches, navigators, community health workers—whatever they're called where you are—hold that picture with people. Our tools help them do it, so the work moves in an order that makes sense to each person, without losing the thread.

How it works

For members and families

Your plan, in your words You set the goals for yourself and the people in your household. Housing, work, health, benefits, money, school—whatever matters most right now goes first.
You can see where you are Every step, every meeting, every referral is in your plan, not buried in someone else's file.
You decide who sees what Sharing is your call, goal by goal, data point by data point.
Your story, carried forward Your support team carries the context so you don't have to start over at every door.

"It keeps track of my goals and my progress, not just my paperwork. I'm not getting lost in a system—I've got a clear picture of where I am and someone walking it with me."

Darryl, Network Member

Bill's roadmap on his phone: the goals he is working on now, from unemployment and food assistance to a college goal for his daughter Sofia, with his own words for it: help Sofia be the first in our family to go to college.

For staff and partners

One picture of each person Goals, tasks, check-ins and referrals, organized around the person rather than the program. It's the same plan they see.
Referrals you can follow The agency on the other end updates each referral, so you can see what actually happened.
Good practice, built in Reminders when quarterly check-ins come due. Shared accountability for next steps. A transparent log of every interaction. And a roadmap the person designs, in their own words.

"The platform makes it clear we're working with members, not just for them."

Roxanne, Network Coordinator

For organizations and networks

Know what's working Look past head counts and referral totals. See how people's circumstances change over time, and show funders and partners the difference.
Find the gaps See where people get stuck and which needs keep going unmet. That's where your next program, partner or funding request starts.
Shape it to how you work We set up pathways, intake and assessments with your network, and change them as you learn.

"Seeing their progress on the platform changes everything. It's a constant reminder of what they've accomplished, and what they're reaching for."

Holly, Network Coordinator

A network's outcomes report, with sample data: average change in income and in household income against the poverty line, and for work, change in members' satisfaction, how each referral is going, and how many found a job or moved to full-time work. — Outcomes report, shown with sample data.

Different goals. Different paths. One connected plan.

Housing affects health. Childcare affects work. A raise can cost a family its benefits.

People's lives are interconnected, but the systems supporting them often aren't. tndm helps people and their support teams see the whole picture, address what's urgent today, and work toward longer-term goals. Grounded in person-centered, trauma-informed practices, the platform adapts to the way your network already works—not the other way around.

One member's path. Everyone's looks different.

Stabilize

Handle what can't wait.

Empower

Build skills, confidence and connections.

Advance

Grow income, savings and opportunity.

People move back and forth between these. That's part of it. The plan changes with them.

Community assessment · Now piloting

Some answers can't wait for the report.

Residents take a short assessment on their phone. Each person gets a plan built from their own answers, sees what their neighbors said, and can get connected to help.

Your region sees what people need, where, and what stands in the way, so the next program, partner or funding request starts from what residents said.

How the assessment works Planning an assessment? Let's talk

The first step of the assessment on a phone: what matters most right now, with Work, Health and Housing picked.

The plan a resident gets back: Health Insurance, Affordable Housing and Job Search, each with first steps.

What the research says

This approach isn't new. Decades of Integrated Service Delivery work point the same way: combine services, set goals with people instead of for them, and build relationships that last.

11% fewer hospital visits when trusted support and navigation work together Fleming et al., 2022 ↗ 3–4× more likely to reach major outcomes: better jobs, income and education Casey Foundation, 2010 ↗ relationship-based support improves individual well-being and mental health Milbank, 2024 ↗

Built together

For more than 15 years we've built programs, and the tools behind them, side by side with the organizations doing the work. In 2023 that became tndm, launched with United Way of Greater Greensboro for the Guilford Success Network, with MDC guiding the approach. Residents, staff and local leaders shaped it from the start, and still do.

Technology doesn't do this work. People do. We try to build tools worthy of them.

Networks we power

Let's talk

If you coordinate a network, run a program or support families, we'd like to hear about your work and the people you do it with.

hello@tandemtech.org